Global B2B Ordering Platform
Enterprise webshop with comprehensive dispute handling, SDP management, and real-time SAP integration for seamless B2B operations.
The Challenge
Our client needed a modern B2B ordering platform that could handle complex business relationships, dispute resolution workflows, and Service Delivery Point (SDP) management while maintaining seamless integration with their existing SAP backend. The traditional SAP interface was limiting their ability to provide an excellent customer experience to their B2B partners.
Key Pain Points
- Complex dispute handling processes were manual and error-prone
- No centralized platform for managing service delivery points across regions
- Limited visibility into order status for B2B customers
- SAP GUI not suitable for external partner access
The Solution
Polymath Works provided the development expertise to build a comprehensive Laravel-based B2B ordering platform that serves as a modern interface layer on top of the client's SAP system. The application is owned by the client, while we provide the hands-on development, SAP integration knowledge, and ongoing technical support.
Platform Capabilities
B2B Ordering & Catalog
Full-featured webshop with customer-specific pricing, bulk ordering capabilities, order templates, and real-time inventory visibility from SAP.
Dispute Management
Comprehensive workflow for handling order disputes, including claim submission, documentation uploads, approval routing, and resolution tracking with full audit trail.
SDP Management
Service Delivery Point management system allowing customers to manage multiple delivery locations, shipping preferences, and location-specific ordering rules.
Real-time SAP Sync
Bi-directional integration with SAP for orders, inventory, pricing, customer data, and order status updates. SAP remains the single source of truth.
Analytics & Reporting
Advanced reporting dashboards showing order patterns, dispute metrics, SDP performance, and customer insights to drive business decisions.
Mobile Responsive
Fully responsive design allowing B2B customers to place orders, check status, and manage disputes from any device, anywhere.
Why the Laravel Satellite Approach Wins
Building in Laravel instead of SAP delivered speed, flexibility, and a modern UX that would be impossible otherwise.
⚡ 10x Faster Development
Custom workflows like dispute handling and SDP management built in weeks, not months. Laravel's modern framework enabled rapid iteration on complex business logic.
🎯 Ultimate Flexibility
Requirements changed frequently during development. The satellite layer adapted instantly while SAP remained stable and untouched.
🚀 Modern Tech Stack
State-of-the-art Laravel features, Vue.js frontend, and responsive design patterns delivered exceptional UX impossible in SAP GUI.
Note on SAP: The SAP integration points and data structures were dictated by the client's existing SAP landscape. Our satellite expertise shines in building flexible, fast applications on top of whatever SAP setup you have.
Polymath Works' Role
The client owns the application. We provide the expertise and hands to build and maintain it.
Development Team
Dedicated Laravel developers working on features, enhancements, and maintenance as part of the client's extended team.
SAP Integration Expertise
Deep knowledge of SAP APIs, RFCs, and integration patterns to ensure reliable, performant connections with the SAP backend.
Ongoing Support
Continuous technical support, bug fixes, performance optimization, and guidance on best practices and architecture decisions.
Business Impact
Key Outcomes
- B2B customers can place orders 24/7 without SAP access
- Streamlined dispute handling with clear workflows
- Centralized SDP management across all regions
- Real-time visibility into order status for customers
- SAP system integrity maintained throughout
- Mobile-first experience for modern B2B interactions
Need a Similar Solution?
Let's discuss how we can provide the development expertise and SAP knowledge for your B2B platform.